To access and launch the application you will need to select the cloud logo in the top left corner of your Zendesk Interface.
To import data:
1. Select choose file and select the file you wish to import from your desktop
2. Once you have selected the file you want to import, select the import button in the right hand corner of the application.
3. Once you have clicked the import button, the pale yellow pop up will appear to let you know the application is processing the data import:
4. By selecting the refresh button (two arrows highlighted below) the successfully imported ticket amount will display in green box.