Your platform includes various business rules, such as triggers and automations, that send notifications to your customers. These notifications are an excellent opportunity to reinforce your brand’s tone of voice and ensure consistent communication.
To update your notification text, please navigate to your triggers and your automations.
Admin Centre > Objects and rules > Business rules > Triggers
Admin Centre > Objects and rules > Business rules > Automations
A list of the business rules that can be updated are listed below.
Triggers
- APOR - Notify requester and CCs of comment update
- APOR - Notify Requester of Agent Created Ticket
- APOR - Notify requester of received request
Automations
- APOR - Chase 1
- APOR - Chase 2
- APOR - Chase 3 and Solve