OnRamp Generic Customer Service Suite Team
- Your trigger configuration
- Understanding your routing configuration
- Ticket Fields & Nesting
- Macros and their uses
- Understanding your views
- Adding an external support address
OnRamp Retail Suite Team
- Extending Zendesk's functionality with Apps
- Updating the time periods in your chase automations
- Updating your notification text
- Your trigger configuration
- Understanding your routing configuration
- Macros and their uses