Appamondo

Appamondo: CX transformation, delivered.

Turn your customer experience into a scalable, AI driven growth engine powered by Zendesk.

Talk to us See our approach

1100+ projects delivered

#1 Zendesk GTM partner in EMEA

15+ Years of experience

Our approach

SORT: Accelerating your path to success.

SORT is our proven framework for implementing and maintaining a modern CX model.

Diagnostic, not prescriptive. We start by mapping CX as it is: channels, data, agents, automation.
A cycle, not a project. SORT is run continuously: every quarter we scan, optimise, realise and train.
Built around your KPIs. CSAT, AHT, deflection rate, cost per ticket and more. We measure what your business measures.
Powered by Zendesk. AI agents, Copilot, QA and WFM stitched into a single Resolution Learning Loop™.

SORT it with us. Book a Scan!

CONTINUOUS improvement

Scan See what matters. Optimise Improve what works. Realise Prove the value. Train Drive adoption.

Continuous Improvement via SORT

We don't stop at launch, we start there.

Continuous Improvement via SORT is how we keep your Zendesk working hard every quarter. Measuring, tuning, and evolving against your Scan diagnosis, as an extension of your team.

1100+: Customers across retail, hospitality, transport, tech and more
70+: AI projects in 2025
~40%: Cost per ticket reductions via our SORT framework.

Case studies

Case Studies

See how we've helped businesses transform their customer experience

3 brands · 14 languages Storio

The art and science of solution delivery: How a Zendesk Premier Partner delivered for Storio

Customer experience (CX) is now a vital component of any brand marketing strategy. As a result, customer support and engagement technology has been elevated to a position of paramount importance in ensuring that the customer's interactions are fast, convenient, consistent and personalised.

96% increase in zero touch tickets Nando's

One platform for everyone: how Appamondo helped Nando's consolidate four support audiences into a single Zendesk environment.

A full platform consolidation, multi channel deployment, and bespoke reporting that brought Nando's closer to support excellence. 145% faster first response time and counting.

40x more efficient automated vs. manual QA Chiltern Railways

From regulatory compliance to AI powered CX

Nearly ten years of Continuous Improvement on Zendesk. Culminating in a Copilot and QA rollout that cut full resolution time by two thirds and made quality assurance forty times more efficient for the team behind 22.9 million annual journeys.

What we do

From day one launch to deeply embedded continuous improvement, we plug in where you need us and step back when you don't.

Implementation & Migration

Zendesk setup and migration from legacy platforms, tailored to your workflows.

Optimisation & Zendesk AI

Unlock the full potential of your Zendesk instance with expert optimisation and AI delivery.

Custom Development and Reporting

Bespoke apps, reports, integrations, and automations built to extend your Zendesk platform.

01
Build

Launch Zendesk with a solid foundation and clear time to value.
02
Transition

Evolve your CX into a complete, modern, omnichannel solution.
03
Transform

Align solution design, automation, and AI with your wider goals.
04
Improve

Optimise workflows, reporting, and operational performance.
05
Innovate

Unlock value with the latest AI capabilities and technologies.