Case Studies

See how we've helped businesses transform their customer experience

The art and science of solution delivery: How a Zendesk Premier Partner delivered for Storio
3 brands · 14 languages Storio

The art and science of solution delivery: How a Zendesk Premier Partner delivered for Storio

Customer experience (CX) is now a vital component of any brand marketing strategy. As a result, customer support and engagement technology has been elevated to a position of paramount importance in ensuring that the customer's interactions are fast, convenient, consistent and personalised.

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One platform for everyone: how Appamondo helped Nando's consolidate four support audiences into a single Zendesk environment.
96% increase in zero touch tickets Nando's

One platform for everyone: how Appamondo helped Nando's consolidate four support audiences into a single Zendesk environment.

A full platform consolidation, multi channel deployment, and bespoke reporting that brought Nando's closer to support excellence. 145% faster first response time and counting.

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From regulatory compliance to AI powered CX
40x more efficient automated vs. manual QA Chiltern Railways

From regulatory compliance to AI powered CX

Nearly ten years of Continuous Improvement on Zendesk. Culminating in a Copilot and QA rollout that cut full resolution time by two thirds and made quality assurance forty times more efficient for the team behind 22.9 million annual journeys.

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